Information collected
FandFive records account email, profile and contact information; guide application and verification information; tour, availability and pricing details; booking participants and notes; messages, cases, reviews, notifications; and payment, refund, earning, payout and audit references.
Payment providers process payment credentials. FandFive should not collect or store full card details in its own forms. Private identity, credential and payout evidence must use approved restricted storage rather than public URLs.
Why it is used
Information is used to authenticate accounts, approve guides and packages, match and support bookings, prevent overlap and abuse, process and reconcile payments, handle refunds and disputes, deliver required messages, publish approved profiles/reviews, comply with obligations, and investigate safety or security incidents.
Who receives it
Only the information necessary for a booking is shared between its traveler and guide. Authorized FandFive operators may access protected records for moderation, support, financial operations, safety, and compliance. Approved hosting, database, email, payment, storage, monitoring, and analytics providers process limited data under their service arrangements.
Retention and security
Operational, financial, consent and audit records are retained for the client-approved legal and business periods. Expired authentication codes and sessions should be removed, and identity documents should not be retained longer than the approved verification need. Access is role-limited, important decisions are audited, and account suspension revokes active sessions.
Your choices
Contact info@fandfive.com to request access, correction, deletion, restriction, or information about processing. Some financial, safety, fraud-prevention, legal, and audit records may need to be retained. FandFive must verify the requester before disclosing or changing protected information.