Contact FandFive
Supported hours: Monday–Friday, 09:00–18:00 JST
Normal response target: within one business day.
Urgent tour escalation: +81 90-6409-0528 during support hours; call Japan 110 or 119 first for an immediate emergency.
During an immediate emergency
FandFive is not an emergency service. Contact local emergency services first when someone faces immediate danger or needs urgent police, fire, or medical assistance, then notify FandFive through the published escalation channel.
Booking, payment or conduct issue
Open the relevant booking and use its message/report controls so the case is connected to the correct traveler, guide, payment and audit history. Do not include card details, passwords, OTP codes, identity files, or unnecessary sensitive information in messages.
Privacy or account request
Use the support email for data access, correction, deletion, account suspension, security, or privacy concerns. FandFive will verify identity before changing or disclosing protected records.