1. Using FandFive
You must provide accurate information, keep your account secure, and use the service only for lawful travel and guiding activity. One person may hold traveler, guide, or administrator roles, but each protected action is limited by role and ownership.
FandFive may suspend access, hide inventory, cancel unsafe unpaid requests, or hold a financial operation when fraud, safety, policy, identity, or payment integrity requires review.
2. Marketplace relationship
FandFive is the managed marketplace and booking/payment facilitator; the named independent guide performs the experience. FandFive records the booking, payment, communication, review, commission, refund, earning, and payout workflow.
A guide may offer only approved packages in an active city. Guide approval does not guarantee availability, a particular result, or unrestricted publication.
3. Requests and confirmation
Sending a request does not create a paid booking. The selected guide must accept the requested time or the traveler must accept an alternative. Payment becomes available only during the stated hold, and provider confirmation is required before a booking is confirmed.
Travelers must provide correct party size, date, contact, accessibility, and relevant safety information. Guides must keep availability, route, price, inclusions, exclusions, meeting details, and limitations current.
4. Payments, changes and cancellations
The price, currency, pricing basis, platform commission treatment, cancellation-policy version, and provider are recorded for each payable booking. No guide or traveler should send payment outside an approved FandFive flow for a marketplace booking.
Cancellation, refund, dispute, no-show, and reschedule outcomes follow the policy version shown before payment and any mandatory consumer rights that apply.
5. Reviews and conduct
Only eligible completed bookings can create a verified review. Reviews and guide responses must be relevant, respectful, and free of private data, threats, discrimination, manipulation, or incentives. FandFive may hide or remove content after a recorded moderation decision.
6. Support and changes
Contact info@fandfive.com for account, booking, payment, safety, privacy, or complaint support. Material policy changes must be versioned and should not silently replace the terms accepted for an existing payable booking.